Refund Policy

Effective Date: October 11, 2025

This refund policy applies to customers in the European Union, including Portugal, in accordance with Directive 2011/83/EU and other applicable consumer protection laws.

📝 Summary

• 30-Day Commercial Refund Guarantee: We offer a full refund up to 30 calendar days after purchase, even if you have accessed the digital product.
• 14-Day Legal Right of Withdrawal: Under EU law, you may cancel your purchase within 14 days, unless you requested or consented to immediate digital content delivery.
• Digital Access: Once the refund is approved, your access will be revoked.

💡 How to Request a Refund

Email us at: support@cheffreceitas.com

• Full name
• Order number
• Email used for purchase

⏳ Request Window

• Within 14 days: Your legal right under EU regulations.
• Within 30 days: Our additional voluntary guarantee.

📂 Access After Refund

Once your refund is confirmed, access to the product will be deactivated. Please delete any saved files.

💳 Refund Processing

Refunds will be issued to the original payment method. It may take 3 to 10 business days depending on your bank.

⚠️ Chargebacks

Filing a chargeback initiates an investigation and may delay your refund. We recommend contacting us first to resolve issues quickly.

📞 Contact

Beasi Serviços Empresariais LTDA
CNPJ: 23.169.892/0001-54
Email: support@cheffreceitas.com